kikariya Responsible Gaming —
Play Safe, Stay in Control

kikariya is Bangladesh's premier online casino and sports betting platform, and with that position comes a clear responsibility: to ensure that every player who chooses kikariya as their gaming home can do so safely, sustainably, and within their own personal financial boundaries. Responsible gaming is not an afterthought at kikariya — it is a core operational principle that informs how we design our platform, how we train our support staff, and how we respond when a player tells us they need help.

We understand that gambling, when enjoyed responsibly, is a legitimate and entertaining pastime for adults across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. Cricket betting during the BPL season, spinning the reels on your favourite slot after work, or playing a hand of live casino — these are pleasures millions of people enjoy without any negative consequence. kikariya exists to serve those players with a fast, fair, and rewarding platform.

But we also recognise that for a minority of players, gambling can shift from entertainment to compulsion — and when that shift happens, the consequences can be serious. kikariya is committed to identifying players who may be at risk as early as possible, providing them with every available tool to regain control, and connecting them with professional support where necessary.

kikariya is strictly an adult platform. You must be at least 18 years of age to register an account, make a deposit, place a bet, or play any game on kikariya.org. This rule applies without exception to all players in Bangladesh and is enforced through a mandatory Know Your Customer (KYC) verification process at account registration.

During KYC verification, players are required to submit a valid government-issued identity document — such as a Bangladesh National Identity Card (NID), passport, or driving licence — which confirms both identity and date of birth. Accounts where the player is found to be under 18 years of age will be immediately closed, any winnings will be forfeited, and deposits will be returned to the original payment method (bKash, Nagad, Rocket, Upay, or bank account) used at the time of deposit.

Protecting Minors in Your Household

If you share a device — particularly a mobile phone — with family members who are under 18, kikariya strongly recommends the following precautions to prevent underage access to the platform:

• Enable screen lock or PIN protection on your device when you are not actively using it.
• Never save your kikariya login credentials in a shared browser or allow a browser to auto-fill your password on a shared device.
• Log out of your kikariya account fully after each session, particularly on shared or family devices.
• Do not share your kikariya account username or password with any other person, including family members.
• Consider using parental control software on shared devices to restrict access to gambling-related websites.

Problem gambling — sometimes called gambling disorder — develops gradually and is not always easy to recognise in yourself. Many people who develop a gambling problem describe a slow drift from enjoyment to compulsion: they start gambling for fun, but over time find themselves gambling to chase losses, to relieve anxiety, or as an escape from daily pressures. Recognising the early warning signs is the most important step toward regaining control.

The following behaviours are commonly associated with problem gambling. If you recognise several of these patterns in your own behaviour, we strongly encourage you to use kikariya's responsible gaming tools or to contact our support team:

• Spending more money on gambling than you originally intended or planned for the session.
• Chasing losses — continuing to bet in order to win back money you have already lost, rather than accepting the loss and stopping.
• Lying to family members, friends, or colleagues about how much time or money you spend gambling.
• Gambling with money earmarked for essential expenses such as rent, food, utilities, or children's school fees.
• Feeling restless, anxious, or irritable when you try to reduce or stop gambling.
• Thinking about gambling constantly — replaying past sessions or planning future bets during non-gambling time.
• Borrowing money or selling possessions to fund gambling activity.
• Neglecting work, studies, family responsibilities, or personal health because of time spent gambling.
• Using gambling as a way to escape stress, depression, loneliness, or other difficult emotions.
• Making repeated unsuccessful attempts to cut back or stop gambling on your own.

The following questions are adapted from internationally recognised responsible gambling self-assessment frameworks. Read each question honestly and consider how often each statement has been true for you over the past 30 days. If you answer "yes" to three or more of these questions, we strongly recommend activating kikariya's responsible gaming tools or contacting our support team.

If you answered "yes" to three or more of the questions above, we encourage you to pause and take stock. You do not need to hit rock bottom before asking for help — early intervention is far more effective. Use kikariya's time-out or self-exclusion feature, or email our support team at [email protected] to discuss your options confidentially.

kikariya provides a comprehensive suite of responsible gaming tools that every registered player can access at any time from their account settings panel. These tools are free, immediate, and do not require any explanation or justification to activate. You can use them proactively — before a problem develops — as a way of keeping your gambling firmly within the boundaries you set for yourself.

kikariya's deposit and loss limit system gives you precise, enforceable control over how much money you commit to gambling over any given period. Setting these limits is one of the most effective responsible gaming behaviours a player can adopt — it removes the possibility of impulsive overspending in the heat of a session.

All deposit and loss limits on kikariya are denominated in Bangladeshi Taka (BDT, ৳) and apply across all payment methods — bKash, Nagad, Rocket, Upay, bank transfer, Visa, and Mastercard — so that the limit cannot be circumvented by switching payment channels.

The mandatory cooling-off period for limit increases is a deliberate design feature — not a bureaucratic hurdle. Its purpose is to prevent a player from removing a protective limit in the middle of a losing streak, when the impulse to chase losses is at its strongest. By the time the 72-hour period has passed, the emotional urgency of the moment has typically subsided, allowing for a more considered decision.

Self-exclusion is kikariya's most powerful responsible gaming tool. It is designed for players who have decided — or whose circumstances make it necessary — to take a complete, enforced break from gambling for an extended period. Unlike a time-out, a self-exclusion cannot be reversed during the chosen exclusion term, even if you later change your mind and request reinstatement.

Available Self-Exclusion Periods

• 6 months — recommended for players who want a firm medium-term break with a defined end date.
• 1 year — recommended for players who have identified a recurring pattern of problem gambling behaviour.
• 2 years — recommended where gambling has caused significant financial or personal harm.
• Permanent — for players who wish to close their kikariya account indefinitely. Permanent self-exclusion results in full account closure and cannot be reversed under any circumstances.

What Happens During Self-Exclusion

When a self-exclusion is active on your kikariya account:

• Your account is immediately suspended — you cannot log in, deposit, withdraw, or place any wager.
• Any active bonus offers or promotional credits are forfeited and removed from your account.
• Any remaining balance in your account will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or bank account) within 5 business days of the exclusion being applied.
• kikariya will suppress all marketing communications — promotional emails, SMS messages, and push notifications — for the duration of your exclusion.
• Our system will flag your account so that if you attempt to register a new account during the exclusion period, the new account will also be closed.

How to Request Self-Exclusion

To activate self-exclusion on your kikariya account, contact our support team using one of the following methods:

• Live Chat: Log in to your kikariya account and open the live chat window. Tell the agent you want to request self-exclusion and specify the duration. The agent will process your request immediately while you are connected.
• Email: Send an email to [email protected] with the subject line "Self-Exclusion Request". Include your registered username and your chosen exclusion period. Our team will process the request within 2 hours of receiving your email and confirm by reply.

Returning After Self-Exclusion Expires

If you chose a finite self-exclusion period (6 months, 1 year, or 2 years) and the exclusion term has expired, you may request account reinstatement by contacting our support team. Reinstatement is not automatic — you must actively request it, and our team will conduct a brief responsible gaming check before reactivating your account. We strongly recommend setting conservative deposit limits before placing your first wager after a self-exclusion period.

If you believe gambling is affecting your life, your finances, or your relationships, please do not wait until the situation becomes critical. Help is available — and reaching out is the most important step you can take. kikariya's support team is available 24 hours a day, 7 days a week, and our staff are trained to handle responsible gaming conversations with full confidentiality and without judgment.

In addition to kikariya's internal support, we encourage players across Bangladesh who are experiencing serious gambling-related difficulties to seek guidance from qualified mental health and counselling professionals. Problem gambling is a recognised condition that responds well to professional intervention, and there is no shame in asking for help.